FREQUENTLY ASKED QUESTIONS

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

Yes! We offer expedited shipping options within checkout.

Yes, we do offer international shipping an accept credit cards from outside of the United States; however, our distribution comes from the United States, so shipping costs more.

For standard shipping in the US, you should receive your order within 3-4 business days.

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order on the order status page. If you signed up for text messages, you will be notified of any updates there as well.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel once the product ships. If you’d like to change your order or get a refund you will be sent a shipping label to send back the product and given that the product is in perfect condition upon arrival, we will begin processing your refund or order change.

Returns are accepted for all items within 30 days of purchase. Please visit our policy page to initiate the returns process.

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at customerservice@theunderdogbrand.com

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team at customerservice@theunderdogbrand.com so that they can work to get you your goods as soon as possible.

We have sizing information on most of our product pages. If you don’t see exact sizing, we have the models height, weight, and size of the product for reference.